Deloitte
As a Services Support Associate II, Contact Center on the Finance Service Desk team, you will be responsible for providing internal application support to Deloitte professionals across multiple geographies.
Job Title : Associate Analyst/ Analyst
Job Type : Full Time
Location : Hyderabad
Experience : Fresher – 2 Years
Respond to incoming calls, chats, webforms, voicemails, emails, and fax requests from Deloitte employees.
Analyze and resolve incidents and service requests involving application software and hardware, or escalate issues to the appropriate support team.
Document incidents and support requests in the CRM tool and ensure tickets are closed or escalated appropriately.
Monitor ongoing issues, outages, and environment changes communicated through email and other internal channels.
Support performance expectations including customer satisfaction, contact quality, first call resolution, and schedule adherence.
Bachelor of Science, Bachelor of Commerce, Bachelor of Computer Applications, other non-engineering graduation degree, or diploma
0-2 years of experience in help desk, contact center, service desk, or technical support
Experience using Microsoft Office applications, including Word, Excel, and PowerPoint
Knowledge of computer hardware, software, internet connectivity, and application performance
Experience documenting incidents or service requests in a ticketing or customer relationship management tool