NTT DATA
The Security Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
Job Title : Security Engineer
Job Type : Full Time
Location : Mumbai
Experience : Fresher – 1 Year
Maintains the support process and ensures that requests for support are handled according to the procedures.
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
Identifies and resolves problems following agreed procedures.
Degree or relevant qualification in Information Technology or Computing or a related field.
Associate level Certification in different Security Technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc.
Entry level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
Entry level experience in technical support to clients.
Entry level experience in diagnosis and troubleshooting.