Job Description :
In your role, you will be front ending support for Applications as well as Infrastructure components of Technology. You will be looking after, Incidents and requests from business and technology teams. You will also ensure each of business-critical apps are stable for business to perform their business-as-usual activities. In this role you will be exposed to breadth of tools and technology used across Tech functions.
Job Title : Engineer Infra Stability
Job Type : Full Time
Location : Hyderabad
Experience : Fresher
Role and Responsibilities :
Support the 24/7 Technology Operations
Perform Business Ready Checks for critical applications and Batch jobs
take necessary action on the failures and report as appropriate
provide L1 support for all application related incidents/task/requests
Perform NOC Responsibilities and Monitoring tasks
Actively participate in transition of work form L2 to L1
Complete necessary document reviews and assist in transition process
Perform self-access reviews as part of transition
Perform troubleshooting as per the knowledge articles and suggest improvements
Suggest ideas to improve the current process by lateral thinking and innovation
Education and Skills :
0-1 Years of working Experience as L1 support/ Production Support for Applications
Knowledge on Investment Operations is an added advantage
Knowledge on Batch Processing and Autosys is an added advantage
Knowledge on database queries required
Knowledge on ITSM tools such as ServiceNow or Remedy is an added advantage
BTech in Computer Science or BTech in IT