Blue Yonder
We are looking for a customer-focused Application Support Engineer who is passionate about delivering exceptional support experiences and ensuring the stability and availability of enterprise applications. In this role, you will work closely with customers and cross-functional teams to resolve technical issues, build expertise in cloud technologies and application support, and contribute to continuous service improvements. This position requires a strong customer-centric mindset, willingness to learn, and the ability to work in a 24×7 support environment.
Job Title : Associate Support Engineer
Job Type : Full Time
Location : Pune
Experience : Fresher – 2 Years
Our technology stack includes a modern SaaS and cloud-based ecosystem with a focus on application support, monitoring, and deployment. Key technologies and platforms include:
Database technologies such as SQL and Oracle
Code debugging and troubleshooting tools
API and integration platforms
Mobile application support
Application monitoring and observability tools (Kibana)
Microsoft Azure
Private, Public, and Hybrid Cloud
Kubernetes and containerized applications
Serverless and Platform-as-a-Service (PaaS) deployments
GitHub
Jenkins
Application health monitoring and diagnostics tools
Excellent verbal and written communication skills.
Ability to collaborate effectively across global, cross-functional teams while demonstrating empathy and professionalism.
Foundational knowledge of SQL, Oracle, and database querying.
Understanding of application debugging and troubleshooting techniques.
Exposure to API integrations, MuleSoft, or similar integration platforms.
Familiarity with cloud technologies, Microsoft Azure, Kubernetes, and containerized applications.
Knowledge of application monitoring tools such as AppDynamics, Splunk, Kibana or similar platforms.
Understanding of CI/CD concepts using tools such as GitHub and Jenkins.
Strong analytical and problem-solving skills with a continuous learning mindset.
Ability to work in a fast-paced, shift-based, customer support environment.
Commitment to continuous improvement by contributing to knowledge sharing, automation initiatives, and operational excellence.